BUYING
I want to know more about an auction item?
If you would like more information about an item for sale, select the 'Ask the Seller a question' on the item details page.
Can I just buy an item now?
If the seller has selected a 'buy it now' option (which is optional) for their item, then you will see a buy it now option on the item details page. The buy it now option is usually higher price than the auction item price.
How do I pay for an item on Fashion Exchange?
Once you have paid Fashion Exchange the commission on your item you can then arrange payment from the buyer for the item itself. This allows you to arrange the payment method which is most suitable for you.
Pay by PayPal
Use a third party payment system such as PayPal which enables you to send payments quickly and securely online using a credit card or bank account. This enables you to store your payment details for quick and easy payments. Both you and the Seller need to have accounts, to set up a PayPal account now, go to www.paypal.com
Once payment has been transferred the Seller can also send your buyer an invoice by email. PayPal prepares this for you automatically.
Once you have received payment post and pack your item well.
Pay by Cheque
The Seller may request that you send them a cheque which will need to clear before they can release the item.
Postal orders
For the buyer, sending a postal order should ensure they receive their goods promptly. UK sterling postal orders can be cashed at the post office or banked like a cheque.
For security you should write or print the name on the order and have it crossed. Remember to keep your receipt.
SELLING
I need to change the details of my auction once it's started?
Auction details can be amended if no bids have been made on the auction yet.
Auctions can only be re-started in exceptional circumstances. You will need to contact Fashion Exchange requesting the auction to be re-started, detailing the reason why.
Can I cancel my auction once it's started?
Auction details can be amended if no bids have been made on the auction yet.
Auctions can only be re-started in exceptional circumstances. You will need to contact Fashion Exchange requesting the auction to be re-started, detailing the reason why.
My auction has finished with no successful bids - what do I do now?
If your auction has expired with no bids, you can 'renew' the auction for free. You can 'renew' from the Auctions section in your Fashion Exchange account. Renewing an auction will re-publish the auction details exactly as it was previously shown on the site. To amend the details of an auction you will need to contact Fashion Exchange, detailing the changes required.
Paying the Sales Commision
Sales Commision is only payable on items if they sell on the site.
The minimum sales commission fee on the site is 50 pence GBP. Above this minimum amount, sales commision is charged at 5% of the amount that the item sold for.
How do I receive payment for the item sold?
Once you have paid Fashion Exchange the commission on your item you can then arrange payment from the buyer for the item itself. This allows you to arrange the payment method which is most suitable for you.
Pay by PayPal
Use a third party payment system such as PayPal which enables you to send payments quickly and securely online using a credit card or bank account. This enables you to store your payment details for quick and easy payments. Both you and the Seller need to have accounts, to set up a PayPal account now, go to www.paypal.com
Once payment has been transferred you can also send your buyer an invoice by email. PayPal prepares this for you automatically.
Once you have received payment post and pack your item well.
Pay by Cheque
Request the buyer to send you a cheque. We advise you wait for the cheque to clear before releasing the item to the buyer.
Postal orders
Postal orders are a good way of receiving money as they can be treated like cash, there are no lengthy delays waiting for cheques to clear or bounce.
For the buyer, sending a postal order should ensure they receive their goods promptly. UK sterling postal orders can be cashed at the post office or banked like a cheque.
For security you should write or print the name on the order and have it crossed. Remember to keep your receipt.
NOTICE BOARD
How can I create a Notice Board post?
Go to the 'Notice Board' section and select 'Add a Notice' from the left hand side menu.
How can I delete a Notice Board post?
You can delete notices that you created in your Fashion Exchange account area.
How long do posts stay on the Notice Board for?
You can select the duration that a notice stays on the Notice Board when you create it. The minimum amount of time is 7 days and the maxiumum is 14 days.
Can I reply to Notice Board posts?
Currently on the site, you can not reply to notices on the Notice Board. If you have an item for sale that matches a description on the notices, upload it in the 'Sell' section of the site.
If you have not found the answer to your question?
Email us on info@fashionexchange.co.uk and we will get back to as soon as possible.
If you are experiencing a technical issue on the site, please let us know
Email us on info@fashionexchange.co.uk and we will get back to as soon as possible.
If you need to report a fashion exchange user
Email us on support@fashionexchange.co.uk and we will get back to as soon as possible.