Fashion Exchange is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
The information we collect and how we use it
When you register for our service we need to know your name, postal address, e-mail address, telephone number, credit/debit card number and expiry date. We also need to know your date of birth and may also require proof of identity and residence.
We gather this information to allow us to process your registration, process any orders you may make and resolve disputes, collect fees, prevent potentially illegal or prohibited activities customise, measure, and improve our services and the Site's content and layout; tell you about our existing products and services, changes to our existing products and services, new products and services and promotional offers based on your notification preferences; and compare information for accuracy and verify it with third parties.
We, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general then use the relevant information.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.
We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to admin@fashionexchange.co.uk
We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to admin@fashionexchange.co.uk
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to admin@fashionexchange.co.uk
We may disclose your personal information to law enforcement agencies, other governmental agencies or third parties in response to a request for information (such as a Section 29 (3) Data Protection Act 1998 form) relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other Fashion Exchange user to legal liability. The personal information we disclose may include your User ID and User ID history, name, city, county, telephone number, email address, fraud complaints and bidding and listing history or anything else that we deem relevant. Should we plan to merge with, or be acquired by another business entity, we will require that the new combined entity follow this Privacy Policy with respect to your personal information. If your personal information will be used contrary to this Privacy Policy, you will receive prior notice.
Our use of cookies and other information gathering technologies
We use "cookies" (small files placed on your computer’s hard drive) on certain pages of the Site to help analyse our web page flow, customise our services, measure promotional effectiveness, and promote trust and safety. For more information about why we use cookies. A few important things you should know about cookies are that: we offer certain features that are only available through the use of cookies; we use cookies to help identify you and maintain your signed-in status; most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session; you are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site; and you may encounter cookies from third parties on certain pages of the Site that we do not control, for example, if you view a web page created by another user, there may be a "cookie" placed by that web page.
How we protect your information
The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy. Your password is the key to your account. Use unique numbers, letters, and special characters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account, including actions that result in fees being charged to your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
Accessing, Reviewing and Changing Your Personal Information
You can see, review and change most of your personal information by logging into the Site and going to the "My Account". You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting (including in our chat rooms, other message areas or the feedback forum), you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from public view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts in order to comply with legal obligations, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and take other actions as permitted by law.
Security
We use standard industry practices, including encryption, passwords and physical security, to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. We also keep your information confidential. The internal procedures of Protx cover the storage, access and disclosure of your payment information.
Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
Updating your details
If any of the information that you have provided to Fashion Exchange changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to admin@fashionexchange.co.uk
Your consent
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
Third Parties
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to third parties, whether they are bidders, buyers, or sellers on the Site or other websites throughout the Internet, different rules may apply to their use or disclosure of your information. We do not control the privacy practices of such third parties and we encourage you to read their privacy policies and ask questions before you disclose your personal information to them.
General
We may amend this Privacy Policy at any time by posting the amended terms on the Site. All amended terms shall take effect automatically 30 days after they are initially posted on the Site.
How to contact Fashion Exchange
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to admin@fashionexchange.co.uk